Return Policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging with tags attached.

To initiate a return, please contact our customer service team at returns@vibetara.com with your order number and details of the item you wish to return. Our team will provide you with a return authorization and shipping instructions.

Please note:

• • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving the wrong item or a defective product).
• • Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• • Refund Timeframe: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement.

If you receive a damaged or defective item, please contact us immediately at returns@vibetara.com so we can resolve the issue. We may require you to provide photos of the damage or defect to expedite the process.

If you have any questions about our Return & Refund Policy, please contact us at returns@vibetara.com or through our website's contact form.

This Return & Refund Policy is effective as of 01st Jun 2023. VibeTara reserves the right to modify this policy at any time without prior notice, so please review it frequently.